Customer Service Apprenticeship

The Customer Service Apprenticeship is a framework based upon a combination of qualification outcomes which together provide the knowledge, understanding and skills required for an individual working a customer service role, whilst fulfilling the national criteria for Apprenticeships.

Customer Service Apprenticeship
Vocational Training - assessed in the workplace
NVQ Level 2 in Customer Service
2 mandatory units, plus a range of optional units.

The mandatory units are:

• Prepare yourself to deliver good customer service
• Provide customer service within the rules

Technical Certificate - usually delivered in college
Level 2 Certificate in Customer Service

Functional Skills / Key Skills - usually delivered in college
Communication Level 1
Application of Number Level 1

Customer Service Advanced Apprenticeship
Vocational Training - assessed in the workplace
NVQ Level 3 in Customer Service

Technical Certificate - usually delivered in college
Level 3 Certificate in Customer Service

Functional Skills / Key Skills - usually delivered in college
Communication Level 2
Application of Number Level 2

Please contact us for more information.